Tracking Down A Company ! HELP please
 

Earlier last month I placed an internet order for the first time with a company by the name of "Tack In The Box". It's a horse tack supply company and I paid for this order via credit card, etc.

I received a confirmation of my order to my email.

Well, weeks had gone by so I sent an email to the company asking for the status of my order. All I received back via email was an automated reply advising that the company had a new owner and all orders are being handled as quickly as possible, etc.

Well....I tried to do some research and find a phone # for this company. No such luck. Isn't this kinda odd that I can't find a phone number??

I searched the ladies name in my automated replied email and no success w/ this either.

I have sent email's from the website itself in the "contact us" box everyday asking the status of my order - I receive nothing back.

When I go into "my account" within their website to view my order it only says "pending".

How can I track down this company in hopes to reach a live person?

I am frustrated beyond belief and trust me, I will NEVER do business with this company again.

I would love to cancel this order but not sure how to do this either?

Can any of you suggest the best way to go about all this?

Thanks!!

Sheryl, phone your credit card company, and explain the situation to them, they might stop the transaction. Good luck!

That's what I was going to say, cancel the payment on your credit card. Or if it's already gone through on your credit card there is usually a phone number next to the charge.

Definitely let your bank know. This sounds like a scam and you want the BBB to know asap so others don't get scammed as well. I hope you can get your money back!

If you used American Express, they will credit you back and contact the company on your behalf. Good luck!!!!

If I have the right company here is the Who is information on the web site:

Registrant:
Tack In the Box
2413 82nd Avenue
Salem, OR 97301
US

Domain Name: TACKINTHEBOX.COM

Administrative Contact, Technical Contact:
Holbo, Richard holbor@GGS.NET
Gopher Gulch Software
11475 Hwy 66
Ashland, OR 97520
US
(541) 482-7398

Also, Here is the phone number on the front page of the web site:
Need Help? Call 1-800-456-8225
or E-mail

Sheryl do as some suggest asap call the credit card company and explain what happen , you should be protected for this. Good luck let us know what happens.

A friend had a problem with a company that would not get back to him so he set up his computor to send an email to them every 10 secs ( not sure how you do that ) :confused: but they soon got back to him. Good luck.

Thank you everyone! The 800# is one I called awhile back. It's on the page that redirects you to the new company page. It's of course out of service, ugh!!

The info you gave about the Technical Contact I tried calling w/ no answer. But I will try again.

It's frustrating, very frustrating.

Thanks again everyone!! ;)

Dont give up, keep calling them till you get to talk to someone. Dont wait too long either, coz i think you get a certain amount of time to cancel something. Please keep us posted. ;)