[DianaB]

The Gold package is something that guarantees you better tech support. My laptop is actually rated for small businesses so it's for businesses to get their computers fixed quickly. You get to talk to an American and there's no waiting to talk to someone. We've even had them send someone over to replace a hard drive without it costing us a cent. I'm not sure what else it covers. I've called them for all my questions.....even to help set up my printer (which is Dell too).