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I hate those little shoulder puffs from hanging tops for too long! I take a fairly wet washcloth, or towel, and wet the "puffs." Then I flatten them by hand and fuss around the area. It seems to work. Of course, you do have to do it so that your shoulders dry before you get to where you are going!
I also hang everything, and use Joy Mangano hangers, which really make a difference. Walmart has a line now which are much cheaper. They are worth the investment. I have the same hangers since I moved.
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