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WHEW! What an experience Judy and yes, it is a very good day when you get a nice refund without causing a scene! Apple is usually a great company to deal with.
You only update your iPad when a new operating system comes out. Yours is new so no need to worry. I need to put the new operating system on my iPad - well it's been out a few months and I just haven't done it. Some of my apps are not running well and I got a new app (free) last week that won't run at all and I'm sure it is because the app was written for the new operating system.
To update you hook your iPad up to a computer that has iTunes on it - not sure if PC's have iTunes??? When you connect the iPad to the computer (with the cord that plugs into the wall - the cord comes out of the big block and hooks into a USB port on the computer. When iTunes detects the iPad, and there is a new operating system available, it will ask you if you want to upgrade. You can call Apple and they will help you with this the first time, if you want.
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 Gayle
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