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Originally Posted by Tink
The bank I work for has a policy that we are to ask each and every person who comes in if they know anyone who would be interested in opening a checking account or taking out a loan, etc... ALL the banks in this company are instructed to do this daily. I have never been asked this by any of the banks I've done business at. I'm just wondering what your experience with this is?
I feel like we're hounding our clients and am not real comfy doing it every time they come in. Am I just being overly sensitive or is it a bit extreme?
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I know how you feel in a way. I also work for a bank and being in the front line I have to be aggressive about offering our products, but I approach to each customer in a diferent way, and sometimes I don' feel like doing it to be honest with you, but at the same time I feel like, well, is part of my job and it is in the job description, so I have to do my job. Yes, some customers get annoyed, but other ones appreciatte you telling them what the bank offers. As far as asking them if they know someone how wants to open an acct with us I don't ask them that but offer them to think about their kids and open savs accts for them
