So...my husband just got off the phone with Charter (our internet and cable provider) because I received a bill today that says we are two months past due (with lots of late chargers!) This isn't possible because we have automatic payment through our bank account set up...so if they didn't receive the payment, it's because either they messed up or the bank did. Anyway, when my husband asked why the payment wasn't made automatically, the poor guy who could barely speak English said... "You see, we are humans and we make mistakes, and they are machines, and the humans make the machines." LOL! That's it. That was his whole explanation. So we still don't know why they didn't receive our payment, but it was pretty funny so I thought I'd share.
Ahh...the joys of outsourcing...
