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Originally Posted by blowry
You are NOT a loser. Customer Service isn't for everyone. I am 50 yrs old and done some sort of a customer service my entire working life. Not everyone is cut out for the stress that can come along with Customer Service. You have to be tough on the outside and not take what they say to heart. People can be very demanding and, some don't care how they make you feel...It's all about them...which it is.....because we wouldn't have jobs if it wasn't for the customers. However, being a Mom of 2 grown girls myself, I WOULD NEVER tell them anything like that. I give you A LOT of credit for trying...This just isn't the position for you. Could you talk to your Mom and tell her how she made you feel? and if that doesn't work then maybe your Dad? Explain to him that you need more training and that you don't want to give up.
Hang in there kiddo! Everything will work out for you
Hugs,
Brenda
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I guess I didn't make it clear, but I moved out of customer service 3 years ago. Now I'm looking to move up, I want more responsibility, but she keeps throwing this in my face. Talking to my mom is pointless. Most of the time we get on just fine, but when she feels she's right about something there is no changing her mind. I actually considered speaking with my dad, but we don't have the closet relationship....I'm terrified to talk to him, in fact. I'm afraid of wasting his time with mindless chatter, he's a very busy man who seems to find my chatty ness annoying. I have a management degree & am considering moving forward with it, but because of this one incident my mom feels I'm not emotionally tough enough to handle the pressure that would come with it. I'm not sure if that's true or not. I think if I were prepared I would do just fine....that seems to be how it has worked for me in the past. I'm just afraid I might not have that opportunity here because I've given the impression that I can't handle it.