I've been through that with AT&T about 6 years ago. They do it on purpose, so you'll just shut up and pay the bill.
Now, I'm not one to mess with, but they even broke me down and I paid them just so that I would never have to deal with them again. I got Cingular, which has been a pleasure to deal with. BUT, who do you think bought then out? AT&T!
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