I'm soooo frustrated!!!

[Marilyn]

Back in the fall, my air conditioning in the company truck that I drive started blowing HOT air. I turned dials, pushed buttons and finally got it to switch back to cold air. In January, it acted up again on my way home from Corpus one day. While it was doing this, I pulled unto the local Chevy dealership and they checked it out. An actuator down in the dash had shorted out. They repaired it an all was well.

About 3 weeks ago, right before our cruise, it did it again. I went to the Chevy dealer and they said it was the same actuator again, to schedule the truck back in, and they would change it out. We were able to fiddle with the controls and get it to blow cold again, so I told them I would be get back to them. Due to the cruise and other things, I hadn't gotten the truck into the shop.

This weekend, the HOT air started blowing again, and when it does, it's like super heated air. We fiddled with the controls and it would switch back to cold for a few minutes then here comes the HOT again. This morning all the way to work it was blowing hot air and I could not get it to switch. I had some things to drop off at the office so I called the dealership to get them to make sure they had the parts so we could schedule it in. They said I had to come back and have them check it out to make certain that it was the same problem. I told them about the visit 3 weeks ago, but they wanted me to come in. It would just take a few minutes.

I drove the truck over, and of course it was blowing cold air. I got there and explained the problem, showed them the receipt from January where they had documented the problem and their repair. They had a technician check it out. The few minutes was an hour an a half.

Here's what I'm upset about..... the technician could find nothing wrong and they tried to tell me how to correctly operate the air conditioning controls in my truck. I got so angry I had to leave or I would have reamed someone out. How dare they treat me like some kind of bimbo. I called my husband and vented to him. They said if it acts up again to come by. The problem is I have to travel this week and I may be a hour or more away when it starts blowing hot air. When you put the windows down the wind noise is horrible.

I should have put this in the vent section. I'm still about ready to spit nails.

[Janet]

I don't blame you for being frustrated. No one cares anymore about the customer or their time. I don't like being treated that way either.

That's the way it goes with most things it seems. Even going to a Dr....I usually feel great when I go to the Dr. and somehow my symptoms go away until I get back home...lol.

Hope you've had time to cool down a bit.

[Blueyes]

They told you how to operate the AC? How stupid!! I wonder if they would have done the same thing to a man?

[gja1000]

I'm thinking the same thing Betsi, I wonder what they would have said to a man. I'm afraid I would not have been able to keep my composure. I don't work with men, or in a "man" environment, so I have very little tolerance for their behavior.

I hope you get it resolved soon, I know it is maddening!!!!!

[Marilyn]

I cooled down a bit and called them and told them that what is happening now is the same thing they repaired in January. This is a very real, but intermittent problem. It's not due to me not knowing how to operate the system. It was verified by the parts manager three weeks ago who told me I needed to schedule it in for repairs. So order the parts and I will bring the truck in on Thursday at 8 a.m. and I expect it repaired by 5 p.m. on Thursday. The answer I got was ,"Yes, Mam" (sp?).

When I take it in on Thursday, they better have the parts and be prepared to perform the repair, or I'm asking for the manager.

I know it would have been different if I'd been a man. I thought we were beyond this. In my work I deal with men all the time who ask me technical questions and for recommendations because they respect me for my knowledge and expertice. What sex I am is irrellavent. That makes this even more frustrating. I forget what it's like to deal with the world outside my industry. Uhhhhhh!! So frustrating!!

[HALEY]

Marilyn i feel you pain, my fridge was making a noise for months and i called the repair man and of coarse, when he came it wasn't making that noise, and i had to pay for a call out for this man, around 100.00 just to come to my house, I made him wait there and turn up up the controls colder on the fridge until it made that noise, and he waited for a good hour and a half, but i wasn't letting him leave my house until he fixed it, i wasn't paying for another call out!!! he he.... LOL...