Determination

[DianaB]

I think that you should ask for some money back too. That's too bad that you may have lost a job over the fact that your DSL is running too slow. I'd definitely let the company know about that fact. If you don't get any where with the first person ask for their supervisior until you find someone who will listen.

[Tink]

I emailed my ISP explaining the issue, and the fact that not only is this very poor business, but it cost me a job! I told them I want a refund for the difference between what I paid to have and what I'd actually gotten... which is considerably less...
According to the site that tested my DSL, mine is 68% less than it should be. So I suggested a 68% refund. LOL I told them there's no excuse for this since it's a simple matter of them testing each new hookup as it's done which takes about 2 minutes. It should be interesting to see what kind of response I get.

[katcarasella]

Good for you Tink!! The squeeky wheel gets the oil.

[Tink]

complaint department.jpg I just hope it's not like this...

[katcarasella]

Originally Posted by Tink

Attachment 2764 I just hope it's not like this...

I can always count on you to make me laugh Tink.
You must be a scream at parties.

[Tink]

Dear Ms. -------------,
>
> Thank you for your recent email
>
> I understand these types of situations can be frustrating. Please accept an apology for the inconveniences you may have experienced related to this matter.
>
> I have forward your request of out of service credit to my support department that will issue the credit after the report comes back from the technician
>
> If, you have any other questions regarding your Internet, Telephone or Communications services, please contact our CenturyTel Service department at 1.800.201.4099 and a representative will be able to assist you.
>
> We value your business
> Alice
> CenturyTel Customer Service !
>
> To understand where we can improve and how satisfied you are, please give us your input. A five-question survey will take about five minutes of your time. Your responses will be kept confidential and will only be used to assist us in providing you with the best CenturyTel experience.
>
> Take our Customer Service Online Survey at http://interapp.centurytel.com/custs...ketid=01023871

-----------------------------------------------------------------------------------------------------

I think I'll hold off on their survey to see what they do about this lol

[DianaB]

Well, they certainly got back to you pretty quickly. Now we'll see if they get your refund to you as quickly. I hope that you get a pretty sizeable refund back. Good luck!!