[magnolia]

I agree with something said in the email - if a store is closed for business, then a day needs to be added when counting up the 10 days exchange rule. In the business world (whether it's retail, medical, etc.), deadlines are based on "business days" (or hours of operation). If a retail store is open 7 days/week, then that's easy to figure. If a retail store closes one day, then when counting up 10 days, you SKIP the day closed and count the next!!! Geesh!! I HATE math and that's not a complicated thing to figure - even for me!!! And she's right - word of mouth is the best (or worst) in advertising.