^&#@!%*%$ Computer!!!!!!!

[paula1961]

So glad you got it fixed Diana!!

[judy]

I have used that malewarebytes when I had a trojan virus, and it took care of it right away. Now I have Bitdefender, which allows nothing in! But....it got a virus on it's own maleware, and I had to reinistall it. (Kind of like maleware AIDS). It is very annoying, because it takes a lot of time. It's always telling me to fix issues, and it slows down my computer. Actually, I hate it.

I have been quite annoyed by that very same Indian woman! I always try to be polite, because I know these workers are doing their best with English, which is a very difficult language. I also am glad that they have jobs so that they can support themselves and their families. Sometimes, though, it is impossible to solve a problem. I find that just quietly disconnecting (hanging up), works well.
Sometimes you can call back and get someone who is better with English, or even sometimes works out of Canada.

I am glad you got your problem solved!

[DianaB]

Well, I'm back to tell you that I didn't get the problem solved so today I'm probably going to be on the phone all day with Dell. First I'm going to try and save my pictures and then I'm calling them. I'm on Glen's computer now because I'm afraid to be on mine any more than I have to. I'm so fustrated.

[Lindsey]

I use AVG and haven't had any problems... we use AVG on all of our work computers too. Which web browser do you use Diana? Internet Explorer can be terrible for pop-ups but I've found the pop-up blocker on Firefox is wayyyy better! Of course it won't FIX the problem, but will make using your computer a little more bearable in the meantime.

[DianaB]

I don't know what web browser I use. It's probably Internet explorer but I don't have any problem with pop-ups, but when you get a trojan it just pops up anyway. You can hardly do anything without it popping up and it looks like something you need to click on to get it taken care of, which actually ends up making things worse. I hope nobody else gets this thing. I hate it!!!!1

[Janet]

I hope you get it fixed soon Diana. Viruses are such a pain in the 'you know where.' Even though it's going to be quite some time....I think the next computer I get will be a Mac. Hope you get someone who speaks English with Dell.

[DianaB]

With us paying for a gold package I think I'm guaranteed that I'll speak to an American. I'm getting ready to call so we'll see.