Verizon

[teri88]

We have comcast tv/phone/internet and it has been a nightmare. Our house phone was dropping calls. I called the company and after the call dropping 3 times, the woman having to keep calling me back, 2 different supervisors....they finally set up an emergency appt for the tech to come out the next day. She tells me between 11-4 and he will call me when he is on his way. She said if he calls and no one answers they will not come out, they will put down no one home. And I said to her, "what if he calls as my phone isn't working and the call doesn't come through?" She got all snotty and said "your phone will be working, it will be fine" I said "well, that's why I'm on the phone with you right now. It keeps going out, and when someone tries to call me the call doesn't go through" And she screams"OH STOP WORRYING ABOUT IT. IT WILL BE FINE" And hangs up on me.....lovely customer service, isn't it?

[Janet]

Teri, I'm afraid I'd have to crawl throught the phone line after that B*t*ch!!!! I'd kick her butt so hard she'd never find her way back!!! I will take a lot, but NEVER from someone I pay for a service.

[donna1990]

Originally Posted by teri88

We have comcast tv/phone/internet and it has been a nightmare. Our house phone was dropping calls. I called the company and after the call dropping 3 times, the woman having to keep calling me back, 2 different supervisors....they finally set up an emergency appt for the tech to come out the next day. She tells me between 11-4 and he will call me when he is on his way. She said if he calls and no one answers they will not come out, they will put down no one home. And I said to her, "what if he calls as my phone isn't working and the call doesn't come through?" She got all snotty and said "your phone will be working, it will be fine" I said "well, that's why I'm on the phone with you right now. It keeps going out, and when someone tries to call me the call doesn't go through" And she screams"OH STOP WORRYING ABOUT IT. IT WILL BE FINE" And hangs up on me.....lovely customer service, isn't it?

Sound just like Verizon!!!!! What are consumers suppose to do?

[DianaB]

Originally Posted by donna1990

....... What are consumers suppose to do?

Call the Better Business Bureau in your state and file a complaint!!!

[judy]

...Or...Look up the company headquarters and get the phone number. Tell the
operator you want to register a complaint about customer service. If they don't connect you and tell you to call customer service, keep calling until you get an operator who will connect you. I also tell them that I've had a problem with their service center for the last however many months, and that I need to speak to the person in charge of that area.

I've only had to do it a couple of times, but it works! I had an ongoing battle with
Toshiba about my laptop. After 3 months, I called their headquarters, spoke to whoever, and my laptop was repaired and sent back within the week!

I also had a problem with my prescription plan. I did the same thing, and the person I spoke to said she was going to work on getting that policy changed
because other people have the same issue.

AT&T - they don't seem to have a corporate office that you can call easily.

[donna1990]

There have been so many complaints about Verizon, they are in the News everyday. I always ask for a Supervisor, and they all give me a different story.. BUT, I am getting calls from them to fix my account. Even an accountant could not understand the billing system.
My husband was in politics for many years and he always go to the top of the line, does not work with this sorry company.

[judy]

It is frustrating! Hang in there (or pay them just to get it over with).

[Janet]

I always laugh at their commercials because I know that many people do not care for their service.