Verizon

Janet · 07-02-2008, 03:46 PM

We have U S Cellular and I have not one complaint. We have three phones on a share plan and have never had any problems with our service or phones...well, except when Ricky accidently dropped it right outside his car overnight in the rain. They just gave a a phone to use until his was fixed. It couldn't be fixed so they sold us the loaner, and it was just like his, for $50.00 I think.

I really am thankful for this cell service.

judy · 07-04-2008, 10:23 AM

I've been through that with AT&T about 6 years ago. They do it on purpose, so you'll just shut up and pay the bill.

Now, I'm not one to mess with, but they even broke me down and I paid them just so that I would never have to deal with them again. I got Cingular, which has been a pleasure to deal with. BUT, who do you think bought then out? AT&T!

donna1990 · 07-04-2008, 10:46 AM

We don't have verizon cell phones, that is with AT@T and no problem. Our Verizon is FIOS TV, internet and land line phone.

teri88 · 07-04-2008, 12:10 PM

We have comcast tv/phone/internet and it has been a nightmare. Our house phone was dropping calls. I called the company and after the call dropping 3 times, the woman having to keep calling me back, 2 different supervisors....they finally set up an emergency appt for the tech to come out the next day. She tells me between 11-4 and he will call me when he is on his way. She said if he calls and no one answers they will not come out, they will put down no one home. And I said to her, "what if he calls as my phone isn't working and the call doesn't come through?" She got all snotty and said "your phone will be working, it will be fine" I said "well, that's why I'm on the phone with you right now. It keeps going out, and when someone tries to call me the call doesn't go through" And she screams"OH STOP WORRYING ABOUT IT. IT WILL BE FINE" And hangs up on me.....lovely customer service, isn't it?

Janet · 07-05-2008, 04:15 AM

Teri, I'm afraid I'd have to crawl throught the phone line after that B*t*ch!!!! I'd kick her butt so hard she'd never find her way back!!! I will take a lot, but NEVER from someone I pay for a service.

donna1990 · 07-05-2008, 10:17 AM

Quote:

Originally Posted by teri88

We have comcast tv/phone/internet and it has been a nightmare. Our house phone was dropping calls. I called the company and after the call dropping 3 times, the woman having to keep calling me back, 2 different supervisors....they finally set up an emergency appt for the tech to come out the next day. She tells me between 11-4 and he will call me when he is on his way. She said if he calls and no one answers they will not come out, they will put down no one home. And I said to her, "what if he calls as my phone isn't working and the call doesn't come through?" She got all snotty and said "your phone will be working, it will be fine" I said "well, that's why I'm on the phone with you right now. It keeps going out, and when someone tries to call me the call doesn't go through" And she screams"OH STOP WORRYING ABOUT IT. IT WILL BE FINE" And hangs up on me.....lovely customer service, isn't it?

Sound just like Verizon!!!!! What are consumers suppose to do?

DianaB · 07-07-2008, 04:19 PM

Quote:

Originally Posted by donna1990

....... What are consumers suppose to do?

Call the Better Business Bureau in your state and file a complaint!!!

judy · 07-08-2008, 07:31 AM

...Or...Look up the company headquarters and get the phone number. Tell the
operator you want to register a complaint about customer service. If they don't connect you and tell you to call customer service, keep calling until you get an operator who will connect you. I also tell them that I've had a problem with their service center for the last however many months, and that I need to speak to the person in charge of that area.

I've only had to do it a couple of times, but it works! I had an ongoing battle with
Toshiba about my laptop. After 3 months, I called their headquarters, spoke to whoever, and my laptop was repaired and sent back within the week!

I also had a problem with my prescription plan. I did the same thing, and the person I spoke to said she was going to work on getting that policy changed
because other people have the same issue.

AT&T - they don't seem to have a corporate office that you can call easily.

07-02-2008, 03:46 PM	#1
Janet Moderator Donating 4WT 18K Club Member Join Date: Sep 2006 Location: INDIANA Posts: 21,625	We have U S Cellular and I have not one complaint. We have three phones on a share plan and have never had any problems with our service or phones...well, except when Ricky accidently dropped it right outside his car overnight in the rain. They just gave a a phone to use until his was fixed. It couldn't be fixed so they sold us the loaner, and it was just like his, for $50.00 I think. I really am thankful for this cell service. __________________ To every thing there is a season, and a time to every purpose under the heaven. ECCLESIASTES 3:1

07-04-2008, 10:23 AM	#2
judy Donating 4WT Yakker Join Date: Jan 2007 Location: Denver, NY Posts: 8,097	I've been through that with AT&T about 6 years ago. They do it on purpose, so you'll just shut up and pay the bill. Now, I'm not one to mess with, but they even broke me down and I paid them just so that I would never have to deal with them again. I got Cingular, which has been a pleasure to deal with. BUT, who do you think bought then out? AT&T! __________________ *Judy*

07-04-2008, 10:46 AM	#3
donna1990 Donating 4WT Addict Join Date: Aug 2007 Location: Riverview, FL Posts: 1,077	We don't have verizon cell phones, that is with AT@T and no problem. Our Verizon is FIOS TV, internet and land line phone. __________________

07-04-2008, 12:10 PM	#4
teri88 Senior Member Join Date: Apr 2008 Location: New Jersey Posts: 808	We have comcast tv/phone/internet and it has been a nightmare. Our house phone was dropping calls. I called the company and after the call dropping 3 times, the woman having to keep calling me back, 2 different supervisors....they finally set up an emergency appt for the tech to come out the next day. She tells me between 11-4 and he will call me when he is on his way. She said if he calls and no one answers they will not come out, they will put down no one home. And I said to her, "what if he calls as my phone isn't working and the call doesn't come through?" She got all snotty and said "your phone will be working, it will be fine" I said "well, that's why I'm on the phone with you right now. It keeps going out, and when someone tries to call me the call doesn't go through" And she screams"OH STOP WORRYING ABOUT IT. IT WILL BE FINE" And hangs up on me.....lovely customer service, isn't it? __________________ TERI Of course I'm in shape. Isn't round a shape?

07-05-2008, 04:15 AM	#5
Janet Moderator Donating 4WT 18K Club Member Join Date: Sep 2006 Location: INDIANA Posts: 21,625	Teri, I'm afraid I'd have to crawl throught the phone line after that Btch!!!! I'd kick her butt so hard she'd never find her way back!!! I will take a lot, but NEVER from someone I pay for a service. __________________ To every thing there is a season, and a time to every purpose under the heaven. ECCLESIASTES 3:1

07-08-2008, 07:31 AM	#8
judy Donating 4WT Yakker Join Date: Jan 2007 Location: Denver, NY Posts: 8,097	...Or...Look up the company headquarters and get the phone number. Tell the operator you want to register a complaint about customer service. If they don't connect you and tell you to call customer service, keep calling until you get an operator who will connect you. I also tell them that I've had a problem with their service center for the last however many months, and that I need to speak to the person in charge of that area. I've only had to do it a couple of times, but it works! I had an ongoing battle with Toshiba about my laptop. After 3 months, I called their headquarters, spoke to whoever, and my laptop was repaired and sent back within the week! I also had a problem with my prescription plan. I did the same thing, and the person I spoke to said she was going to work on getting that policy changed because other people have the same issue. AT&T - they don't seem to have a corporate office that you can call easily. __________________ *Judy*

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