Verizon

[DianaB]

Originally Posted by donna1990

....... What are consumers suppose to do?

Call the Better Business Bureau in your state and file a complaint!!!

[judy]

...Or...Look up the company headquarters and get the phone number. Tell the
operator you want to register a complaint about customer service. If they don't connect you and tell you to call customer service, keep calling until you get an operator who will connect you. I also tell them that I've had a problem with their service center for the last however many months, and that I need to speak to the person in charge of that area.

I've only had to do it a couple of times, but it works! I had an ongoing battle with
Toshiba about my laptop. After 3 months, I called their headquarters, spoke to whoever, and my laptop was repaired and sent back within the week!

I also had a problem with my prescription plan. I did the same thing, and the person I spoke to said she was going to work on getting that policy changed
because other people have the same issue.

AT&T - they don't seem to have a corporate office that you can call easily.

[donna1990]

There have been so many complaints about Verizon, they are in the News everyday. I always ask for a Supervisor, and they all give me a different story.. BUT, I am getting calls from them to fix my account. Even an accountant could not understand the billing system.
My husband was in politics for many years and he always go to the top of the line, does not work with this sorry company.

[judy]

It is frustrating! Hang in there (or pay them just to get it over with).

[Janet]

I always laugh at their commercials because I know that many people do not care for their service.

[donna1990]

Originally Posted by Janet

I always laugh at their commercials because I know that many people do not care for their service.

As soon as the commercial comes on, I flip the channel.

[DianaB]

Originally Posted by donna1990

As soon as the commercial comes on, I flip the channel.

That'll teach them a thing or two!!!!